How To Perform Canon Mg3020 Troubleshooting?

The steps to perform Canon Mg3020 Troubleshooting are discussed below. Here are some of the common issues that you might face while operating the Canon mg3020 printer.


Printer Driver cannot be found?

You’ll have to uninstall and reinstall the printer driver.

Canon Mg3020 Troubleshooting

Uninstalling the Printer Driver:

  • Go to Windows Start on your computer.
  • Type Control Panel and click on it.
  • Click on the Programs option and select Programs and Features.
  • From your program list, choose the Canon PIXMA MG3020 driver.
  • Click on the Uninstall option.
  • Now, click Execute.
  • When the confirmation message appears, click Yes.
  • Click Complete.
  • The driver is deleted successfully.

Reinstalling the Printer Driver:

  • Go to Canon PIXMA MG3020's official website.
  • Click on the Drivers and Downloads option.
  • Choose Windows from the Operating System drop-down menu and select Language.
  • Choose your required driver and click Download.
  • Begin the installation process.
  • Follow the on-screen instructions and complete the Canon PIXMA MG3020 driver installation process.


Check printer power connection and reset the printer:

  • Check whether the power cord is perfectly connected to the printer.
  • Press the power button to switch on the printer.
  • Turn Off the power button.
  • Remove the power cord from the wall outlet.
  • Wait for 15 minutes and plug it back into the wall outlet.
  • Turn on the power button.
  • Check for an error message on the printer.

Configure the correct printer port:

  • Press Windows key + R on your keyboard, and the Run dialog box will appear.
  • Type Control Panel and click OK.
  • All Control Panel item tabs will open.
  • Under View by, choose Large icons.
  • Click on the Devices and Printers option.
  • Right-click on your Canon PIXMA MG3020 printer --> Printer Properties.
  • Click Change properties.
  • Now, click on the Port tab and check the port that contains the name of your printer.
  • Click Apply --> General tab --> Print Test Page.

Set as default printer:

  • First, click on the Windows Start menu.
  • Next, type Control Panel in the search bar and click on it.
  • Click Hardware and Sound > Devices and Printers.
  • Locate your Canon PIXMA MG3020 printer and right-click on it.
  • Select Set as default printer.

Changing the printer properties:

  • Go to Start Windows.
  • Type in “Control Panel” in the computer’s search bar and click on it.
  • Click Devices and Printers and right-click on the Canon PIXMA MG3020 printer.
  • Select See what's printing and choose Printer Properties from the list.
  • Go to Port and select IP Address from the list.
  • Enable the SNMP status and click OK.

Install the New Update:

  • Click the Windows Key + I keys.
  • Locate the Update and Security section.
  • Click on Check for updates.
  • If you find any pending updates, install the same on your PC.
Disable the Offline Printer Option

Disable the Offline Printer Option:

  • On the PC, go to Start Windows.
  • Just go to the Control Panel.
  • Click Devices and Printers and right-click on the Canon PIXMA MG3020 printer.
  • Select See what's printing and check if the Use printer offline option is enabled.
  • Select disable if it is enabled.


Is your scanner not working? Then follow these simple Canon Mg3020 troubleshooting methods to solve this problem.

  • Check whether your printer is turned on.
  • Connect your USB cable to a different port in your computer.
  • If the USB cable is connected to a USB hub, remove it and connect it to the USB port.
  • Check network status and reconnect.
  • Restart your computer.

If ScanGear does not start? Follow the below steps to use ScanGear for scanning.

  • Check whether the MP Drivers are installed. If they are not installed, use the Setup CD-ROM or Canon Official website.
  • On the application menu, select your printer.

Note: If your printer is mentioned multiple times, select the one which doesn't include WIA.

  • Make sure your application supports TWAIN.

Note: In case your application does not support TWAIN, you cannot start ScanGear.

  • Scan and save images with IJ Scan Utility and open the scanned file in your application.


If printer-ruled lines are misaligned or print results are unsatisfactory, you need to adjust the print head position.

  • Make sure your printer is turned on.
  • Load plain paper in the paper support.
  • Drag the paper output tray and then the tray extension.
  • Hold on the Stop button until the alarm lamp flashes four times, then release it.
  • The print head alignment sheet will get printed.
  • Keep the print head alignment sheet on the scanner.
  • Close the scanner lid and press the Black or Color button.
  • The printer starts scanning the print head alignment page, and the print head position will be adjusted automatically.
  • Open the scanner lid and remove the print head alignment sheet.


Basic Canon Mg3020 troubleshooting steps to avoid paper jams:

  • Make sure your paper is correctly loaded into the tray.
  • Do not overload the paper tray.
  • Use the same type of paper to load inside the tray.
  • Fan the stack of paper before loading.
  • Before loading, check the paper tray for any debris.

Remove Jammed paper inside printer:

Follow the below steps and remove the jammed paper inside the FINE cartridge holder.

  • Turn off the printer.
  • Unplug the power cord from the rear section of the printer and the other end from the electrical wall outlet.
  • Retract the paper output tray and then open the cover.

Note: Do not touch the transparent film. If you touch it with paper or hand, it could cause damage to the printer.

  • Check whether the paper jam is under the FINE cartridge holder.
  • If it's in that case, move the FINE cartridge holder to the right or left.
  • Hold the jammed paper firmly in both hands and slowly pull out the paper so that it will not tear.
  • Make sure all the paper inside the FINE cartridge holder is removed.
  • Check for small bits and remove them out from the printer.
  • Close the cover.


If the ink is low or the ink cartridge is empty, the ink lamp and the alarm lamp will flash to inform you.

Important note:

  • If you remove a FINE cartridge, replace it immediately.
  • Use a new FINE cartridge for replacement. Installing the used one may cause the nozzles to clog. If you use the openly kept cartridges, the printer cannot inform you when to replace them.
  • Once a new FINE cartridge is installed, do not remove it from the printer or leave it out in the open space.

FINE cartridge replacement:

  • Turn on your printer.
  • Drag the paper output tray and then the tray extension.
  • Open the cover.
  • The FINE cartridge holder moves to the replacement position.
  • Push down the FINE cartridge until it clicks.
  • Now, remove the empty FINE cartridge from the holder and discard them.
  • Grab the new FINE cartridges and remove the protective tape from the nozzle.

Note: Do not touch the copper nozzle.

  • Insert the new tricolor cartridge into the left of the FINE cartridge holder.
  • Insert the new black cartridge into the right of the FINE cartridge holder.
  • Push the FINE cartridges in firmly inside the holder until it fits into their place.
  • Close the cover.
  • The FINE ink cartridges are now replaced. Now we have seen how to perform Canon Mg3020 Troubleshooting.