Hp 6968 Printer Failure
HP OfficeJet Pro 6968 is an all-in-one color printer that's ideal for home offices or small workgroups. It performs remarkably well in producing color prints and it also meets all your business needs. The printer can produce copies at a speed of 18 pages per minute for black and 10 pages per minute for color.
No matter what the HP OfficeJet Pro 6968 printer can do, there are some issues that might occur and will eventually lead to the HP 6968 printer failure. Without much further ado, here are some issues that can cause the HP printer to fail while performing print jobs. The troubleshooting methods to resolve such issues are also provided on this page.
SOLUTION 1: BRING HP OFFICEJET PRO 6968 ONLINE
When a printer goes offline, there are chances that will lead to the HP OfficeJet Pro 6968 printer not responding issue. In such cases, it is safe to troubleshoot the HP OfficeJet 6968 printer with a couple of methods.
1: Disable Use Printer Offline option
- Open the Control Panel window.
- Select Devices and Printers and choose the HP OfficeJet Pro 6968 printer.
- Right-click on the printer and select See what's printing.
- Click the Printer tab; unselect the checkbox for Use Printer Offline ( If the option is enabled ).
2: RESTART THE PRINT SPOOLER SERVICE
- Open the Run command (Windows key + R).
- Type services.msc in the Run command field and press the Enter button.
- The Windows Services window will now open.
- Locate the Print Spooler service.
- Do a right-click on the option and select the Restart option.
SOLUTION 2: HP OFFICEJET 6968 NOT CONNECTING TO WI-FI
Print a test report to see what the problem is. Make sure that the printer is loaded with paper. If the printer is connected to a wireless network, it will cause printing issues in case of any disruption.
- Touch the Wireless icon.
- Select Settings.
- Tap the Print Reports option and select Wireless Test Report.
- The issue can be resolved easily with the help of the HP Print and Scan Doctor utility. (Windows users : mentioned at the end of the article).
SOLUTION 3: RESOLVE HP OFFICEJET 6968 PAPER JAM
Paper jam errors are something you should be prepared to face when you own a printer. With HP OfficeJet 6968, there are two places to look for paper jams.
Paper jam in the input tray
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Lift the output tray of the HP printer.
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Pull the input tray; press the buttons on either side of the input tray and remove it.
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Remove the remaining paper stack from the tray and keep it aside.
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Look inside for the jammed paper and make sure to get rid of it completely.
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Place the paper back into the tray and insert the tray back into the printer.
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Lower the output tray.
Paper jam from the print zone
- Ensure that the printer is turned off.
- Open the cartridge access door.
- Look inside the HP printer and see if there are any jammed papers inside.
- Lift the paper path cover using the handle; locate the jammed paper underneath and gently take it off the printer.
- Reinsert the paper path cover into its place and close the cartridge access door.
SOLUTION 4: RECHECK THE INK CARTRIDGES
- Ensure that the printer is turned on.
- Open the cartridge access door.
- On the right section of the print head, you will find the black ink cartridge.
- Press the front of the black ink cartridge so that you can release it.
- Remove the cartridge from the slot.
- Check if you have the protective tape removed from the cartridge.
- Replace the cartridge if necessary.
- Place the cartridge slowly and make sure it snaps into its place.
- Lift the output tray of the HP printer.
- Pull the input tray; press the buttons on either side of the input tray and remove it.
- Remove the remaining paper stack from the tray and keep it aside.
- Look inside for the jammed paper and make sure to get rid of it completely.
- Place the paper back into the tray and insert the tray back into the printer.
- Lower the output tray.
- Ensure that the printer is turned off.
- Open the cartridge access door.
- Look inside the HP printer and see if there are any jammed papers inside.
- Lift the paper path cover using the handle; locate the jammed paper underneath and gently take it off the printer.
- Reinsert the paper path cover into its place and close the cartridge access door.
SOLUTION 4: RECHECK THE INK CARTRIDGES
- Ensure that the printer is turned on.
- Open the cartridge access door.
- On the right section of the print head, you will find the black ink cartridge.
- Press the front of the black ink cartridge so that you can release it.
- Remove the cartridge from the slot.
- Check if you have the protective tape removed from the cartridge.
- Replace the cartridge if necessary.
- Place the cartridge slowly and make sure it snaps into its place.
And finally,
DOWNLOAD HP PRINT AND SCAN
The HP Print and Scan Doctor utility is one of the best tools for HP printers and can easily troubleshoot any of the issues with your printer.
- Download the HP Print and Scan Doctor utility from the official HP support page.
- Open the support page for the printer and click the Software, Drivers and Firmware tab.
- Click the Utility-Diagnostic Tools section.
- Click the Download button for the HP Print and Scan Doctor utility.
SOLVE ISSUE USING HP PRINT AND SCAN DOCTOR
- Once the download is complete, run the HPPSdr.exe file.
- Open the application and click the Start button.
- Add the HP printer to the utility.
- Depending on the problem, choose the appropriate option in the utility.
- Fix the issue that is causing the HP OfficeJet Pro 6968 printer failure.
- Once resolved, you will see a green checkmark indicating that the printer has passed the test.
These are the different ways to troubleshoot any problem in case the HP OfficeJet Pro 6968 printer fails to perform tasks.
