Solution: HP Officejet 3830 Keeps Jamming

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HP Officejet 3830 Keeps Jamming

The HP OfficeJet 3830 printer is an all-in-one entry-level machine that is capable of exceeding our expectations. It is certainly one of the best printers present in the market, given its price range. The printer is more compact and can fit literally anywhere, given the proper amount of space. The printer is designed to be more on the business-oriented side and can easily connect to the network through different wireless options. Given the features, it can print easily at a speed of 8.5 pages per minute for monochrome and 5 pages per minute for black.

When it comes to any printer, there are times when it might face some hardware issues. With HP OfficeJet 3830, it is no different. In this article, you will be reading the simple troubleshooting steps and methods to solve the HP OfficeJet 3830 keeps jamming issue. Paper jam issues are quite common when it comes to operating a printer. Here are the simple steps to ensure that you do not face the HP OfficeJet 3830 jamming issue.

Troubleshooting steps:

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  • In the paper input tray, ensure that the paper stack is properly arranged.
  • Ensure that there is no crushed or damaged paper of any kind in the paper stack.
  • Adjust the paper guide in the input tray in accordance with the edges of the paper.
  • While loading paper, ensure that you do not exceed the paper tray limit (one of the reasons why HP OfficeJet 3830 keeps jamming).
  • Remove the printed papers on a regular basis.
  • Do not mix papers of different sizes and types.
  • Make sure that you do not add papers while the printer is printing.

Here are the different methods you can use to solve the paper jam issue on the HP OfficeJet 3830 printer.

FIX: DOWNLOAD AND RUN HP PRINT AND SCAN DOCTOR

A simple way to resolve the issue is with the help of the HP Print and Scan Doctor for Windows.

DOWNLOAD HP PRINT AND SCAN DOCTOR

  • Open the default browser on your computer.
  • Visit the official HP support page for OfficeJet 3830.
  • Click the Software, Drivers and Firmware tab.
  • Scroll down the page and click Utility-Diagnostic Tools.
  • Click the Download button for HP Print and Scan Doctor for Windows.

RUN HP PRINT AND SCAN DOCTOR

  • Open the HP Print and Scan Doctor utility.
  • Make sure that the HP printer is displayed in the printer list.
  • If the printer is not seen in the list, click the Retry button.
  • Select the HP printer and click the Next button.
  • Follow the prompts and the paper jam with the printer issue will be resolved.

Here are some possible scenarios when it comes to HP OfficeJet 3830 jamming issues.

SCENARIO 1: PAPER JAM IN THE INPUT TRAY

  • Cancel the ongoing print job.
  • In the input tray, locate the jammed paper.
  • Gently pull out the jammed paper present inside.
  • Ensure that there are no foreign objects inside.
  • Remove the remaining paper from the input tray and reload it.

SCENARIO 2: PAPER JAM IN THE OUTPUT TRAY

  • If the paper is jammed in the output tray, locate and remove it slowly (so that you do not damage the paper further).
  • Look inside the output tray and see if there is any jammed paper present.
  • Press the OK button on the printer control panel to continue printing.

    • If the HP OfficeJet 3830 printer continues jamming, proceed with the other potential areas of the printer.

SCENARIO 3: PAPER JAM IN THE CARTRIDGE ACCESS AREA

  • Turn off the printer (Press the Power button on the control panel).
  • Close the output tray extender, and stow it in the printer.
  • Open the front door and then open the cartridge access door.
  • If the print head is in the center, slide it to the right.
  • Look inside and see if there is any jammed paper present.
  • Take it out slowly using both hands, so it does not damage the paper further.
  • You can now close the cartridge access door followed by the printer’s front door.
  • Pull out the output tray and the extender.
  • Turn on the printer (press the Power button).

SCENARIO 4: PAPER JAM IN THE DOCUMENT FEEDER

  • Open the document feeder cover.
  • Lift the tab on the front side of the document feeder.
  • Slowly pull the paper from the rollers.
  • Discard the jammed paper.
  • Press the cover of the document feeder until it snaps into place.
  • To continue printing, press the OK button on the control panel.

Follow the methods as described on this page. You can easily fix the HP Officejet 3830 Keeps Jamming issue in no time.