How To Fix HP Officejet Pro 6978 Paper Jam Error?

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Paper Jam error is the most common error; it occurs when the paper in the input tray is overloaded, or the paper is folded on the edges. It causes the paper jam on the HP OfficeJet Pro 6978 printer. Too much paper jam in the printer might damage the print head. To avoid paper jam in HP OfficeJet Pro 6978, follow the below instructions. The steps to clear the HP Officejet Pro 6978 Paper Jam Error are also provided.

Hp Officejet Pro 6978 Paper Jam Error

Clear Jammed Paper From The Hp Officejet Pro 6978 Input Tray:

  • Turn OFF the printer.
  • Lift the output tray and then pull out the input tray to extend and open it.
  • Press the buttons on both the edges of the input tray and remove the input tray from the HP OfficeJet Pro 6978 printer.
  • Suppose any paper is jammed on the input tray gap, grasp the jammed paper with your hands, and gently pull the paper towards you.
  • In case the paper tears while removing it from the rollers, check for the torn pieces and remove them.
  • Insert the input tray back to its position and lower the output tray.

Clear Jammed Paper Inside The Printing Area:

  • Turn off the printer and then remove the power cord from the printer.
  • Open the HP OfficeJet Pro 6978 printer’s ink cartridge access door.
  • Hold and lift the handle of the paper path cover and remove the cover.
  • If you locate any jammed paper, grasp the paper with both hands and gently pull the jammed paper out.
  • Now, lift the flip gate on the duplex roller, and check for the jammed paper under the flip and remove it.
  • Press the flip gate down until it snaps and insert the path cover.
  • Move the print carriage to the edges and remove the jammed paper.
  • Now, close the cartridge access door, and reconnect the power cord to the HP OfficeJet Pro 6978 printer, and turn it ON.
  • Now we have seen how to fix HP Officejet Pro 6978 Paper Jam Error.

Instructions To Avoid Paper Jams:

  • Use the correct paper, which fits into the printer.
  • Check if the paper in the input tray is flat and the edges are not bent or torn.
  • Don’t force paper too far inside the input tray.
  • Don’t use thick paper for printing.
  • Frequently remove the printed paper from the output tray.