Fix: HP Officejet Pro 9015 Driver Unavailable


Is your HP OfficeJet Pro 9015 printer status saying ‘Driver is unavailable?’ This scenario might occur if your Windows computer cannot recognize the printer driver or function with it. If this problem continues, you might not be able to access your printer for printing your documents. If you wish to learn how to resolve this HP Officejet Pro 9015 Driver Unavailable issue, go through the troubleshooting steps given below.

Solution 1: Check the printer connection

  • First, check if your printer is turned on.
  • If your printer is turned off, check the power cord and restart your printer.
  • Next, check the USB cable connected at both end ports.
  • If the USB cable is not connected firmly to your devices, you might not be able to resolve the error.
  • In case you have connected your printer and computer over a wireless network, check the wireless connection status.
  • If necessary, run the HP Print and Scan Doctor diagnostic tool to diagnose and fix the connection issues automatically.

Solution 2: Set printer as default

  • On your Windows computer, open the Control Panel.
  • Click the Devices and Printers tab and locate your printer’s icon.
  • Check if there is a green checkmark on your printer’s icon. If not, right-click the printer icon and select the Set as default printer option.
  • Now, your printer icon will show a green checkmark.
  • Select the printer icon and check its status.
  • If your HP OfficeJet Pro 9015 printer status shows “Driver is unavailable,” then move on to the next solution.

Solution 3: Reinstall the printer driver

  • Open Control Panel and click the Devices and Printers tab.
  • Locate and right-click your printer’s icon.
  • Select the Remove device option.
  • Open Device Manager and expand Print queues.
  • Give a right-click on your printer’s tab and select the Uninstall device option.
  • Next, launch the Run dialog box by pressing the Windows + R shortcut keys.
  • Type ‘appwiz.cpl’ in the Run dialog box and click OK.
  • Locate and right-click your printer application from the available list.
  • Select Uninstall next to the Organize drop-down menu.
  • Restart your Windows computer and open the default browser.
  • Go to the official HP site and type ‘HP OfficeJet Pro 9015’ in the search field.
  • Click the printer model from the search result.
  • Click the Software, Drivers and Firmware tab.
  • Check if your Windows OS version has been detected and is displayed at the top of the page.
  • If your OS version is not detected, click the Choose a different OS link and select your OS version from the drop-down menu.
  • Click Update and choose the required driver from the available list.
  • After selecting the appropriate driver for your printer from the available list, click the Download button.
  • Wait until the download is completed.
  • Install the printer driver by carrying out the instructions in the setup wizard and add your printer to your Windows computer.
  • Open Control Panel and click the Devices and Printers tab.
  • Check if your HP OfficeJet Pro 9015 printer status says “HP Officejet Pro 9015 Driver Unavailable .” If so, contact our technical experts for assistance in resolving the issue.