Why Is My Simplisafe Doorbell Offline

If you see the doorbell offline message on the Simplisafe application, reset the Simplisafe doorbell as per the instructions provided below.

  • Take the Simplisafe doorbell from its bracket by removing the security screw.
  • The two circular buttons are present at the rear side of the Simplisafe doorbell and they are above the micro-USB port.
  • Find the larger circular button at the backside of the Simplisafe doorbell and then press it.
  • Do not hold this button for not more than ten to fifteen seconds. It will reset the Simplisafe doorbell.
  • For holding the Simplisafe doorbell, you can use a sharp object such as a pen.
  • While the Simplisafe doorbell is resetting, the light ring turns to yellow.
  • Once done, the light ring starts to flash white. Also, you will hear voice commands instructing you on how to use the Simplisafe application.
  • Set up the Simplisafe camera using the Simplisafe application.
  • If the Simplisafe doorbell suddenly goes offline, reset its firmware by pressing the button that is present at the top of the Simplisafe doorbell.
Remove Ring Doorbell
  • Hold this button for 16 seconds approximately.
  • Now, set up the Simplisafe doorbell using its application and download the most recent version firmware again.
  • Click the Call button for any queries. Our technical experts will help you in resolving the Simplisafe doorbell offline problem.